BEL OMBRE WEATHER

Cancellation Policy

Our Cancellation Policy is designed to outline the purpose and procedure for reporting cancellation of any of our activities. The Company is committed to uphold the customer relationship and goodwill of the enterprise with an adequate policy. Our provision of this information is to ensure the cancellation of Heritage Nature Reserve activities is reported to the tour operator and its customer in a timely manner in order to cause the least inconvenience.

Reasons for Cancellation:

  1. Cyclonic conditions
  2. Torrential rain or heavy rain causing the tracks to be impracticable or unsafe
  3. Heavy rain causing damage to large sections of the tracks
  4. Unsafe conditions on tracks
  5. Absence of competent person for tours
  6. Client’s withdrawal from an activity
  7. Any other ‘Force Majeure’

Procedure

Cancellation by the Company

  • As far as it is practicable, a reasonable advance notice will be given to the tour operator and its customers by the quickest means of communication available (email and phone).
  • Listed hotel guests will be informed as soon as the notice of cancellation is released.
  • Clients may be proposed to reschedule to another date upon cancellation by the company.
  • 100% refund will be made upon cancellation of the activity by the company.

Cancellation by the Client

  • The client can also reschedule his/her activities 24 hours before the activity starts.
  • 100% refund will be made in case of cancellation 48 hours before the start of the activity.
  • 50% refund will be made in case of cancellation 24 hours before the start of the activity.
  • 100% cancellation fee shall be applied when the client cancels his/her booking after 4pm on the eve of the activity.

Age limits for Frederica Nature Reserve activities

Frederica Nature Reserve would like to remind its valuable guests that certain age limits apply for its motorised activities:

  • Double quad: Drivers must be at least 18 years old and passengers at least 12 years old.
  • Single quad: Drivers must be at least 16 years old.
  • Buggies: Drivers must be at least 16 years old and passengers at least 5 years old.
  • 4x4: Passengers as from 3 years old.
  • Trekking: As from 12 years old.
  • Adventure Trail: Passengers as from 12 years old for buggies.

These above age limits have been established to ensure guest enjoyment, safety and security.

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Tripadvisor Traveller Rating
Based on 590 traveller reviews
Tripadvisor Ranking #1 of 14 things to do in Bel Ombre
Most Recent Traveller Reviews
  • 1 Mar 2020: “We did the buggy tour on the reservation and was amazing. Driving through it is like...” more
  • 31 Jan 2020: “Excellent experience, well worth the money. Staff are friendly and always willing to assist. Especially Lovin...” more
  • 22 Jan 2020: “Fantastic morning at the Nature Reserve and the Quad Bike experience was great fun. Our guide...” more
  • 9 Jan 2020: “Take an exciting ride through the nature reserve on quad bikes or in a buggy. Swim...” more
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