What are your opening hours?
We are open from Tuesdays to Sundays from 08.30 to 16.30. Note that we are closed on Mondays.
Can I bring my own quad bike?
Unfortunately you are not allowed to do so. Our tours are conducted on our private lands and we are not insured for people seeking to ride their own bikes.
What is the youngest age to ride the quad bikes?
Heritage Nature Reserve would like to remind its valuable guests that certain age limits apply for its motorized activities.
- Double quad: Drivers 18 years old and passengers 12 years old.
- Single quad: Drivers 16 years old.
- Buggies: Drivers 16 years old and passengers 5 years old.
- 4x4: Passengers as from 3 years old
- Trekking: as from 8 years old.
Do I need a drivers licence?
No you do not need a driver’s licence. You may need it as identification when requested.
How do you identify and provide for people with specific needs?
Depending on the clients concern, we always offer the clients the opportunity to ride the bike themselves. To do this, we have developed a procedure whereby, clients will do a test drive to provide then with an opportunity to develop confidence, and/or demonstrated that they can handle the bike (noting that safety comes first). Our guides provide a personal induction and ‘one on one’ time with the client and following the client’s brief riding demonstration, our guides will make an educated assessment on their ability. If for any reason, the Guide (or the client) determines that they are unable to ride the vehicle alone, then you will be provided with other options.
Disability Riders / Youth and Elderly: We may provide additional guide to drive for them or they can share the quad of the Tour Leader.
Do you operate in all weather?
Yes, we do. Come hail or shine, we operate all year round .Tours may be cancelled in bad weather.
If your tour is cancelled, we will contact you to make another arrangement.
Saying that, if we cancel and you can't make another time, we'll offer you a FULL REFUND.
I have never ridden a quad bike before. Can I still go on a tour?
Everyone receives a bike familiarisation and clear instructions before you set off on your adventure. All riders must do a test drive before you set off on the tour. In the event that the guide noticed that you are not comfortable with the quad you will be provided with other options.
Is quad biking safe?
Yes, providing you follow the simple rules and instructions given to you by your guide. You will be told the Dos and Don'ts of riding quad bikes (ATVs) on arrival. If these simple rules are disregarded while on your tour, you will be asked to leave the tour. This is purely for your safety and the safety of other passengers. Your safety is of upmost importance.
What makes you different to other ATV operators?
We are the ONLY Quad Bike operator that has exclusive access to the Largest Nature Reserve within this magnificent landscape! Heritage Nature Reserve lies in some 1,300 hectares of pristine vegetation and breathtaking views. HNR is committed to providing all customers the knowledge ecology of Bel Ombre. Our Nature Park will offer memorable experiences that are educational, fun, entertaining, while promoting life-long learning (flora, fauna, history, conservation)
Where does the tour go?
Depending on the tour you choose, you'll cover up to anything between 20 - 30 kms of riding taking in the awe of these fantastic views, landscaping with possibility of swimming at a Waterfall.
Do we need to go with a guide or can we just ride on our own?
Unfortunately all our activities are guided as Heritage Nature Reserve lies in some 1,300 hectares of pristine vegetation and breathtaking views. We have some great adventures that are sensitive to our fragile environment. We will show you the best spots, while telling you about our human history, fauna and flora.
What if it's raining?
Weather does not affect the departure of our tours as the quad bikes perform equally well in wet or dry conditions. We do provide raincoats in case of rain. However severe rainfalls or flash flood may result in cancellation of the tour.
How many people are in each group/depart?
We operate a maximum of 6 bikes for 1 guide to maintain adequate levels of supervision. We can currently take up to 25 people per session with additional tour guides.
ATV – QUAD BIKING RULES
All participants must wear a helmet.
All participants must follow the instructions of the guide.
All riders must do a test drive before you set off on the tour. In the event that the guide noticed that you are not comfortable with the quad you will be provided with other options.
All participants must follow the tour guide in a single queue, spaced approximately 7 meters lengths apart.
All participants must take responsibility to become aware of the features of the ATV prior to the ride, including location of brakes, throttle, and ignition switch.
Absolutely no drugs or alcohol.
All participants must sign a disclaimer form.
We reserve the right to cancel or change tours due to inclement weather, safety reasons, insufficient bookings or events beyond our control.
You are responsible for the equipment you use.
Can I participate in the Quad Bike tours while pregnant?
For safety of the mother and baby we do not allow pregnant women to participate on our quad bike tours.
What to bring?
Sun block cream, mosquito repellent, sun glasses, camera, spare set of clothes, swimming suit, and towel.
What to wear?
Sports or walking shoes, jean or trousers, t-shirt, sweat shirt, hat or cap for trekking.
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